Last updated: October 4, 2026
This Privacy Policy explains how Aroma Distributor (“we,” “us,” or “our”) handles personal information when you visit aromadistributor.us, purchase our products, create an account, or contact us. Personal information means information that identifies you or can reasonably be linked to you.
For privacy questions or requests, email support@aromadistributor.us or write to Aroma Distributor, 838 Broadway, New York, NY 10003, USA.
Information we collect
The information we handle depends on how you use our store. It may include:
- Contact and delivery information: your name, email address, telephone number, and billing and shipping addresses.
- Order and account information: products purchased, cart or wishlist selections, order history, returns, refunds, account credentials, and preferences you provide.
- Payment information: payment status, transaction references, and information needed to manage purchases, refunds, and payment disputes. Payment providers process payment credentials through the payment method you choose.
- Support communications: messages, order references, and other information you send when requesting help.
- Device and usage information: IP address, browser and device details, pages viewed, referral information, cookie identifiers, and interactions with the store, as collected by the store and enabled services.
Please do not send passwords, full payment-card numbers, or unnecessary identity documents by email.
How we collect information
We collect information directly from you when you place an order, create an account, use store features, or contact us. The website and enabled services also collect certain information from your browser or device through cookies, server logs, and similar technologies. We receive relevant transaction, delivery, and support information from providers involved in serving your order.
How we use information
We use personal information to process payments, fulfill and deliver orders, manage accounts, provide customer support, handle returns and refunds, and send order or service updates. We also use relevant information to operate and improve the store, troubleshoot problems, prevent fraud, protect our services, maintain required business records, and comply with applicable legal obligations.
If you subscribe to marketing communications, we use your contact details and preferences to send the communications you request, subject to applicable consent requirements. Where analytics or advertising services are enabled, information may also be used to understand store activity, measure campaigns, or provide relevant advertising, subject to applicable law and your choices.
How we share information
We share information relevant to the services being performed with providers involved in website hosting, store operations, payment processing, shipping, customer support, security, and other business functions. Where enabled, analytics or advertising providers may receive information needed for those services, subject to applicable law and your choices.
We may also disclose information when you request or authorize it, to comply with a valid legal requirement, to protect rights and investigate fraud or misuse, or in connection with a business transfer such as a merger or sale, subject to applicable requirements.
Our store and payment providers
Our website uses WordPress and WooCommerce to operate the online store. Information you submit is handled through our website and the service providers involved in processing your order. The information a payment provider receives depends on the payment method you select.
Payment services and external websites may process information under their own privacy policies. Review the relevant provider’s policy when using its services. This policy does not govern websites or services operated independently by other companies.
Cookies and marketing choices
Cookies and similar technologies support functions such as remembering cart contents, maintaining a shopping session, account sign-in, and store preferences. Additional technologies may be used by enabled payment, analytics, or advertising services. You can manage cookies through your browser and any privacy controls displayed on the store. Blocking necessary cookies may affect shopping or checkout functions.
Where advertising tools are used, disclosures of identifiers, browsing activity, or purchase events may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no money is exchanged. To make an applicable opt-out request, email support@aromadistributor.us with the subject “Privacy Opt-Out.”
To stop marketing emails, use the unsubscribe link in the message or contact us. Necessary order, account, and service communications may continue.
Children's privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and address the request as required by applicable law.
Retention and security
We keep personal information for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and accounting records, preventing fraud, complying with legal requirements, and resolving disputes. Retention depends on the type of information, its purpose, and applicable requirements.
No website, transmission method, or storage system can be guaranteed completely secure. Keep your account credentials confidential and contact us if you suspect unauthorized use of your account.
Your privacy rights
Depending on your location and the laws applicable to our business, you may have rights to access or obtain a copy of your personal information, correct inaccurate information, request deletion, or receive information in a portable form. You may also have rights to object to or restrict certain processing, withdraw consent where processing relies on consent, or opt out of sale, sharing, or targeted advertising.
These rights are subject to applicable conditions and exceptions. For example, some records may need to be retained to meet legal obligations or resolve an existing transaction or dispute. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Requests appeals and complaints
Email support@aromadistributor.us with the subject “Privacy Request” and explain what you would like us to do. You may also write to the address below. We may ask for information reasonably necessary to verify your identity or an authorized agent’s authority. You do not need to create a new account to submit a request.
We respond within the time required by applicable law and explain any permitted extension or refusal. If an appeal right applies, reply to our decision or email us with the subject “Privacy Appeal.” You may also raise a complaint with the relevant privacy or consumer-protection authority where applicable.
International processing
Service providers may process or store information in countries other than the country where you live. Privacy laws in those countries may differ. Any applicable legal requirements for international transfers remain in effect.
Changes to this policy
We may update this policy to reflect changes to our practices, services, or legal requirements. The revised policy will appear on this page with an updated date. We will provide additional notice or obtain consent when required by applicable law.
Contact us
Aroma Distributor
Website: https://aromadistributor.us
Email: support@aromadistributor.us
Mailing address: 838 Broadway, New York, NY 10003, USA
For privacy requests, please use the subject “Privacy Request.” For advertising opt-outs, use “Privacy Opt-Out.”